Security Operation Center (S.O.C) is an centralized unit which monitors and deals which information security related issues to detect, analyze, respond, prevent and trace information security incidents, ensuring information safety and security for an organization.

S.O.C is comprised of 3 elements: Procedure, Human and Technology:

  • Human: Refer to a team of experts in information security that is well trained to operate Security Operation Center (SOC) to monitor, detect and prevent incidents, trace and remedy damages caused by an attack.
  • Procedure: Refers to policies, rules, regulations and recommendations on information security assurance issued by an organization.
  • Technology: Refers to technical solutions, specialized tools that assist monitoring, detecting, preventing and tracing information security incidents.

Why should choose Metfone service?

Necessity: 

In the context of global trend towards a “smart nation” era, the industrial revolution 4.0 is being accelerated all over the world. As a matter of fact, ever-increasing interactions on the Internet lead to a greater risk of information insecurity. The reasons for information insecurity include:

  • The development of IT creates an ideal environment for hackers’ attacks against organizations.
  • Hackers’ methods of attack are becoming more sophisticated and unpredictable on a larger scale.
  • Users’ awareness about information security is limited.
  • Inconsistent and patchy investment of organiztions in the field of information security.
  • Difficulties in observing information security policies.

Metfone service: 

In recent years, businesses are aiming at reduction of personnel and other resources. Therefore, they have switched to external service providers to relieve the enterprise’s financial pressure and information security issues in businesses and organizations are not an exceptional case to this trend.

Apart from that, the lack of accurate orientations for information security causes the inconsistent investment and patchy purchase, leading to the use of huge investments for information security but failure to reach the result as expected. Therefore, the emergence of service providers for information security has offered businesses and organizations opportunities to apply the
most advanced security technologies with a team of leading experts in this field. At the same time, the significant expenses for investment, management and maintenance of a S.O.C system are also saved.

With the rapid growth of digital space and its constant threats, the Managed Security Service (MSS) is gaining certain attraction in the market, as a matter of fact. Managed Security Service (MSS) supports clients in managing and safeguarding organization’s information assets by using service of a MSS provider. The service provider will be responsible for delivering, maintaining and managing organization’s IT system. Moreover, the use of Managed Security Service helps clients save time on developing a S.O.C center based on real projects (usually about 12 to 18 months), this also solves the Time-Cost-Performance problem for clients.

Outstanding features/advantages

With the strength of leading telecommunications and Internet service provider in the country and neighboring countries, Viettel is able to identify anomalies and risks of information insecurity throughtout its network. In addition, with a team of leading experts and the most advanced tools, Viettel is commited to providing clients with first-class and trustworthy and highest-efficiency services. Here are several highlights of Managed Security Service of Viettel Cyber Security:

Leading telecommunications service provider and ISP.

Ability to identify anomalies and risks of information insecurity threats throughout its network.

Financial and managerial efficiency.

Transparent and clear solution.

Professional and well-qualified personnel, 24/7 incident response capability.

Benefit for customer

Viettel develops for clients the model if personel components operating international-standard certified S.O.C system divides into 6 following groups:

Tier 1 (Metfone): Monitor online 24/7 handle all warning as instructed.

Tier 2 (Clients): Receive incidents from Tier 1 and tackle normal incidents and escalate unsolved incidents to Tier 3.

Tier 3 (Metfone): Receive escalation incidents from Tier 2 for more in-depth processing, and rewrite the processing instruction for similar incidents to guide and train Tier 2.

Content Analysis (Metfone): Improve and optimize the system’s processing capacity.

Threat Analysis (Metfone): Review, analyze, update knowledge of new risks to the system.

SOC Manager (Metfone & Clients): Administer the system; test and evaluate the system’s performance ratio.

Price policy

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